There is that phrase that age old adage that the “customer is always right”.I believe that this is not only wrong but could be dangerous for most businesses.
Yesterday,I went for a pot of tea at a place called Birdhouse Tea Studio in Sheffield.I was told explicitly that when the timer is finished to take the brew basket out of the tea pot.
I took a photo on posted it to Instagram and took a sip of my tea.It started off pleasant and then I poured a bit more tea from the pot and it was starting to taste bitter.
Initially I thought it was my palate.
However a member of staff said:
“By looking at the colour of your tea,it seems like you forgot to take the brew basket out”.
Oops I thought! Definitely a schoolboy error.
The staff member kindly made me a fresh pot of tea because my tea experience was sub-par. They didn’t make me feel stupid.
The new knowledge I had meant that I enjoyed my second cup of tea.
Imagine if they had listened to that age old adage of “The Customer is right”?I would have been left with a bad experience.However,they used it as a great educational experience.The best sales people are great educators.
Three things I got from this experience:
*A person could look like they know what they are doing but they might not.
*Education of a new concept doesn’t have to be humiliating.
*Guide the customer.
*Listen to all instructions
Now off to make myself a pot of tea.